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Old 07-20-2013, 02:37 PM   #1 (permalink)
M_D
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Work Advice

So i just got promoted at my job to where im now supervising a group of 60 people 20 that im directly supervising,

now i have been watching over these people for a while now but it was more of a babysitter type job since i did not have the authority to fire/ write up peoople ect, i basically got them to do what i needed them to do because they respected me. but in the same token they got away with tons of crap because i could not really do anything to stop them

now here is where the advice comes in,

I need to know should i start of super strict and ease into a more comfortable fun role where the work still gets done and they do what they are told.

or should i start of slow and gradually get them to where i need them to be.

i just am afraid to start off strict and lose the respect i have gained with these people. because they are the type if i lose there respect it will take a long time to get it back

they are the worst group out of our campaign so they need to shape up and things have to change just curious on the best plan of action. basically if this was highschool i have the class from dangerous minds. where they will be great onc i get them to where they need to be but right now they are just all over the place

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I have 7 and a half years of supervisor and management experience and am really good at it but i am put in a weird spot with this new job as i have never had to watch over the people before hand and have them get used to me first before i was the supervisor

job is in a call center atmosphere
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Old 07-20-2013, 04:42 PM   #2 (permalink)
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First of all congrats on the promotion.

I would ease the authority in gradually. When people step out of line, try to make an example (but not in a bad way) of the person least likely to start gossiping behind your back (i.e the quiet one). Then step it up from there.

I would try to keep it comfortable/fun but a line needs to be drawn that nobody should step over.

These people know they were getting away with a lot before. Try to make it clear that its your ass on the line and if your manager comes down on you like a ton of bricks, then you'll be returning the favour.

Personally I prefer a strict manager where you always know where you stand, to inconsistent laid back manager. But theres no reason why can't find a middle ground if you think that works best.
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Old 07-20-2013, 09:44 PM   #3 (permalink)
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Management is my forte. A lot of it deals with psychology from the top down. Key is training and regulating your top managers then they in turn supervise the downlines. Therefore buffering you from any resentment from them.

My recommendation is for you to read Ken Blanchard's One Minute Manager. I had my employees read this to help streamline my organization.

I have others' but it's geared for corporations. I'm not talking about The Prince Machiavelli or Art Of War either because that's a standard for anybody in management. I've read two versions of it. Those books will only make one more duplicitous. Not recommended if you truly want to be a great manager and leader.

Inspiration is the way to go. You're mid level management so you'll know who you can trust and depend on. Sometimes you'll have to fire people and that's the way it goes. That's equally important as that will show that you're kind, but you are in the position of authority. That alone is worth more than simply berating someone. Never berate your employees although I have after they lost me thousands in a deal...haha.

Read it and it'll open you mind. Good lucky buddy!

PS: You can always refer to Dunder Mifflin.
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